📖 User Guide

SierSystem User Guide

Shipment tracking, order inquiry, quotation system, business portal, digital badge, inquiry form — operating instructions for every business system, all on one page.

This guide is forcustomersandinternal staff— two types of users. Systems marked “Public” can be used without logging in; systems marked “Internal” require the account assigned by the company. All systems are accessed via xier-ff.com as a single entry point, so there are no scattered links to remember.

📦

Shipment Tracking

Public
Purpose:Check shipment status and logistics milestones in real time For:Customers, sales staff
Go to shipment tracking →
Steps
  1. Open the “Shipment Tracking” page.
  2. Enter the waybill number in the search box (multiple numbers can be queried one by one).
  3. Click search to view current logistics status, transit milestones and estimated transit time.
Note:The waybill number is the one provided when your shipment was booked; if no result is found, contact your account manager to verify the number.
📋

Order Inquiry

Login required
Purpose:Manage and look up customer orders For:Contracted customers
Go to order inquiry →
Steps
  1. Open the “Order Inquiry” system and log in with the customer account assigned by the company.
  2. View historical orders, current progress and related documents in the order list.
  3. You can also scan the “Order Management Mini Program” QR code in the footer with WeChat to place and track orders anytime.
Note:Customers without an account should contact their account manager to request one.
💰

Quotation System

Internal
Purpose:Online quotation, freight rate management, cost accounting and contract approval For:Internal staff (permissions assigned by role)
Go to quotation system →
Key features
  1. Online quotation:Select departure port, destination, vehicle type and cargo details; the system calculates automatically and generates a quotation, exportable as a PDF with the company seal.
  2. Cost breakdown (collapsible):The quotation is broken into six parts: 1. Cross-border transport fee; 2. Fixed port charges; 3. Transport cost (auto-filled from the reference library); 4. Customs declaration & inspection agency fee; 5. Third-party port fees; 6. Quotation fluctuation coefficient. Among them,items “2. Fixed port charges” and “4. Customs declaration & inspection agency fee” are collapsed by default and counted as 0— because the lump-sum cost in “3. Transport cost” already includes both. If you need to charge a port fee or customs fee separately for an actual shipment, expand the corresponding block and tick it manually for it to be counted in the cost calculation. Older quotations that already included these two items will auto-expand when opened.
  3. Freight rate management:Maintain freight rates per port by version, with batch import support.
  4. Cost library (quotation factors):Maintain transport cost factors and port cost factors to support quotation and profit calculation.
  5. Contract approval:Contract initiation, approval workflow and seal management.
  6. Business dashboard:Visualized business data; cost analysis and financial allocation are available to authorized roles only.
Note:Available features differ by role — refer to what is actually displayed after login. If the interface looks wrong after a deployment update, press Ctrl/Cmd + Shift + R to force a refresh.
🗂️

Business Portal

Unified entry
Purpose:A single gateway to all business systems For:Customers, internal staff
Go to business portal →
Includes
  1. Inquiry form:Customers submit inquiries (public).
  2. Quotation system:Internal online quotation and freight rate management.
  3. More business systems:Shipment tracking, order inquiry, fleet management, vehicle GPS.
Note:The portal can also be reached from the top navigation: “System → Business Portal”.
🪪

Digital Badge

Internal
Purpose:Generate employee digital business cards / badges for external display and easy contact sharing For:Internal staff
Go to digital badge generator →
Steps
  1. Open the “Digital Badge Generator” and fill in name, title, phone, email and upload a photo as prompted.
  2. Once generated, save it as an image or share the link — for business cards, WeChat, email signatures and more.
  3. If details change, simply regenerate; the link automatically updates to the latest content.
Note:A clear front-facing photo without a hat is recommended for a more professional result.
📝

Inquiry Form

Public
Purpose:Customers submit inquiries and receive a tailored cross-border logistics solution For:Customers (no login required)
Go to inquiry form →
Steps
  1. Go to the “Business Portal” and click “Submit an Inquiry”.
  2. Fill in cargo details, origin and destination, transit time requirements, then submit.
  3. We will contact you within 1 business day with a tailored cross-border logistics solution.
Note:Please provide accurate contact details so we can follow up with a quotation promptly.
Can't find what you need? Feel free to contact us — phone 18195891000| email xegjlog@163.com
or visit the Contact Us page for more help.