Privacy Policy

Last updated: June 10, 2026

I. Overview

Xinjiang Xier International Logistics Co., Ltd. (hereinafter referred to as "we") values your personal information protection. This policy explains how we collect, use, store and protect your personal information when you use xier-ff.com and related services.

Before using our services, please read this policy carefully. If you have any questions, you can contact us through the methods described in Section IX.

II. Information We Collect

2.1 Information You Provide Actively

• Contact Information: Name, company name, phone number, email (provided through contact forms, phone calls or emails)
• Logistics Information: Shipping/receiving address, cargo description, weight/volume, HS code, documents required for customs declaration
• Identity Information: ID card/passport information (only for legal requirement scenarios such as customs declaration, transport contract signing)
• Payment Information: Invoice title, tax ID, bank account (for freight settlement)

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, access time, pages visited
• Cookie Information: For website function operation and visit statistics analysis

III. Purposes of Information Use

We collect your information only for the following purposes:

• To provide you with logistics solution quotation and consultation services
• To arrange transport, customs declaration, warehousing and delivery services
• To fulfill transport contracts and legal compliance obligations (customs declaration, tax declaration, etc.)
• To push logistics status updates to you (shipment tracking, customs clearance progress, etc.)
• To handle claims, complaints and dispute resolution
• To improve service quality (internal analysis, not disclosed externally)

IV. Information Sharing and Disclosure

We will not sell your personal information. We only share with third parties in the following necessary circumstances:

• Customs and Regulatory Authorities: Submit declaration information to customs, border inspection, tax authorities according to law
• Transport Partners: Airlines, shipping companies, railway operators, overseas customs clearance agents (only provide minimum information necessary to complete transport)
• Technical Service Providers: Cloud server providers (data storage), map service providers (track display), all sign confidentiality agreements
• Legal Requirements: Disclosure as required by judicial authorities and administrative organs according to law

We sign confidentiality agreements with all partners, requiring them to use your personal information only within the agreed scope, and not to store or use it for other purposes.

V. Information Storage and Security

• Storage Location: Your information is stored on servers within the People's Republic of China
• Storage Period: Logistics order information is kept for 3 years (customs law requirement), then anonymized
• Security Measures: SSL transmission encryption, database access control, regular security audits
• Force Majeure: Although we take reasonable measures, internet transmission cannot guarantee 100% security, please understand relevant risks

VI. Your Rights

According to the Personal Information Protection Law of the People's Republic of China, you have the following rights regarding personal information:

• Right to Access: You have the right to request to access your personal information we have collected
• Right to Correct: If you find information is inaccurate, you can request us to correct it
• Right to Delete: After service termination and legal periods have expired, you can request deletion of your personal information
• Right to Withdraw Consent: You can withdraw consent for non-essential information collection at any time (by contacting us)

Exercising the above rights does not incur fees. We will process and respond within 15 working days after verifying your identity.

VII. Cookie Policy

• This website uses Cookies to improve user experience (such as remembering form content, visit statistics)
• You can refuse or delete Cookies through browser settings, but it may cause some functions to be unavailable
• We do not use Cookies for cross-site tracking or advertising

VIII. Minor Protection

Our services are mainly for enterprise clients, and we do not actively collect personal information of minors under 14 years old. If you are a guardian of a minor and discover that we have accidentally collected personal information of a minor, please contact us promptly, and we will delete it immediately.

IX. Contact Us

If you have any questions, comments or complaints about this privacy policy, please contact us through the following methods:

X. Policy Updates

We may revise this privacy policy from time to time. The revised policy will be published on this website. For major changes, we will notify you in a prominent manner and re-obtain your consent.

Last updated: June 10, 2026